Refund policy

Return and refund policy

We hope you love your Maison Solani order. If something is not right, you have 30 days from delivery to arrange a return.

Return window

Please contact Maison Solani within 30 days of delivery with your order number. The delivery date recorded by the carrier is considered day one. If your order arrives in multiple parcels, the period begins when the final parcel is delivered.

We will confirm your return and send you the return address and the instructions that apply to your order. Please do not send anything back before you have received those instructions, and please do not send returns to our registered business address.

Once your return has been approved, the parcel should be sent back within 14 days of approval.

Return conditions

To be eligible:

- Items must be unworn, unwashed and in their original condition.
- All original tags must remain attached.
- Original garment packaging and the SKU label must be included.
- Items must be free from makeup, fake tan, perfume, deodorant, stains, wear and customer-caused damage.
- Parcels must be securely packaged for return.

Returns that do not meet these conditions may be refused. No restocking deduction applies.

Return shipping

Any return shipping cost that applies to your order is confirmed with your return instructions. Faulty, damaged and incorrect items are always returned at our cost.

Non-returnable items

Certain categories are excluded from our return service, including beauty products, bodysuits, face masks, intimates and lingerie, jewellery, swimwear, and wholesale or open-pack orders. These items remain fully covered if they arrive faulty, damaged or incorrect. No items are currently sold as final sale.

Refunds

Approved refunds are issued to your original payment method after the returned item has been received and inspected. Please allow approximately 5-7 business days for processing after the parcel has been received. Your bank or payment provider may require additional time before the refund appears in your account.

If you would prefer store credit, we will add 10% to the value and it never expires. This is entirely optional and never replaces your refund.

Where we deliver

Maison Solani delivers within Canada only. If you hold an older order that was delivered somewhere else, please contact Customer Care and we will help you with it.

Duties and import charges

A number of styles dispatch from a partner facility outside Canada, so import duties or taxes may be charged on delivery. These are set by the destination authority and collected by the carrier. They are not paid to Maison Solani. If you have been charged import duties, the carrier or the Canada Border Services Agency can advise on their process.

Statutory withdrawal rights

Maison Solani is operated by Pippify, a company registered in the Netherlands. Where a statutory right of withdrawal applies to your purchase, you generally have 14 days after receiving the goods to notify us that you are withdrawing from the distance contract, subject to applicable legal exceptions. After validly notifying us, the goods must generally be returned within a further 14 days. These statutory rights apply independently of Maison Solani's return service.

Nothing in this policy limits or excludes mandatory consumer rights that apply to you under applicable law.

Faulty or incorrect items

If you receive an item that is faulty, damaged or incorrect, please contact us as soon as possible with your order number, a description of the issue and clear photographs. We resolve these at our cost. This is handled separately from our return service and your mandatory legal rights are not limited by it.

Contact

Maison Solani Customer Care
info@maisonsolani.com