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Register
Notify us within 14 days after receiving your order by using the return portal or the legally required withdrawal option on our store.
Maison Solani Customer Care
Returns
We want every Maison Solani piece to feel right for you. Read our return conditions below and use our return portal to register an eligible return.
Start your return
Register your return through our online portal. Keep your order number and the email address used for your purchase ready.
Start a returnHow to return your order
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Pack your items
Return each item unworn, unwashed and with all original tags and packaging attached. Include the requested return information.
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Send your parcel
Send the parcel within 14 days after notifying us. Keep your proof of postage until your return has been processed.
Return conditions
- Items must be unworn, unwashed and in their original condition.
- All original tags, labels and protective packaging must remain attached.
- Items must be free from makeup, fake tan, perfume, deodorant, stains and damage.
- Shoes must be tried on indoors and returned in their original, undamaged shoe box.
- Returns must be packaged securely to prevent damage during transport.
- For hygiene reasons, sealed items that are not suitable for return may only be excluded after their hygiene seal has been broken, where the statutory exception applies.
Important
Trying an item on is permitted to the extent reasonably necessary to assess its nature, characteristics and fit. You may be responsible for diminished value if an item has been handled beyond what is necessary for that assessment.
Returns information
Right of withdrawal
Consumers in the European Union generally have the right to withdraw from an online purchase within 14 days after receiving the order, without providing a reason.
After notifying us of your withdrawal, you must return the goods within a further 14 days. Statutory exceptions may apply to certain products.
Refunds
Eligible returns are refunded to the original payment method. Where the complete order is withdrawn, the original standard delivery charge is refunded where legally required.
We may wait to issue the refund until the returned goods have arrived or until you provide evidence that they have been sent back, whichever occurs first.
Return shipping costs
Unless Maison Solani states otherwise or the item is faulty, customers are responsible for the direct cost of returning their order. Available return methods and costs should be shown in the return portal before confirmation.
Processing times
Once your return reaches us, we aim to inspect and process it within 5–7 business days. Your payment provider may require additional time before the refund appears in your account.
Sale and promotional items
Statutory withdrawal rights also apply to eligible sale items. A promotional discount does not by itself remove a consumer's legal return rights.
Faulty or incorrect items
Contact our customer care team promptly if an item is faulty, damaged or different from what you ordered. Include your order number and clear photographs where possible.
Your legal rights for faulty or non-conforming goods are separate from the voluntary return conditions described on this page.
Exchanges
Direct exchanges are not currently guaranteed. Return the original item and place a new order for the preferred size or style, subject to availability.
Return address
Do not send a return before registering it. The correct return address and instructions will be provided through the return process. Add your actual Dutch return address here if your business is established in the Netherlands and you do not use a return portal.
Need assistance?
Our customer care team is available to help with returns, faulty items and questions about your order.
Contact us