Questions and answers
Cannot find it here? Write to us through the contact page and a person will answer.
Delivery
We are not delivering outside Canada at the moment.
Flat CAD $5.49 within Canada, free once you pass $89. The amount you see is the amount at checkout.
Dispatched in 1–2 working days, then an estimated 10–15 days. Partner-facility styles take 8–14 business days after dispatch — the delivery line on each product page says which.
Tracking number and link are emailed on dispatch, and can take up to 48 hours to activate. Still nothing three days later — write to us and we'll chase it.
Orders dispatched from outside Canada may attract duties or import taxes, collected by the carrier on delivery. These are set by the destination country, not by Maison Solani.
Returns and refunds
Yes — 30 days from delivery, unworn, unwashed, unaltered, tags attached. Send us your order number through the contact page and we'll send the return instructions.
Both — you choose when you start the return. Store credit is the full price you paid plus 10% and never expires; refunds go to your original payment method. Any return cost is confirmed in the instructions we send.
Issued within 3 business days of your parcel arriving and being checked. Your bank or payment provider may take a further 5–10 business days to show it.
Write to us before you send anything back. We'll tell you whether your size is still in stock and hold it while your return travels.
Send your order number and clear photographs of the piece and the packaging through the contact page. Faulty, damaged or incorrect items are resolved at our cost.
Sizing and fit
Each product page carries the measurements for that style — our pieces aren't cut to one universal block. Between sizes, or fitted at the waist? Write to us before you order and we'll tell you which to take.
Over your underwear, not clothing. Bust and hips at the fullest point, waist at the narrowest, tape level and snug but not tight — then compare with the measurements on the product page.
Orders and payment
Yes — 20% off your first order when you join The Inner Circle with your email, plus early access to new pieces before they reach the site.
Write to us fast. If it hasn't been picked we can change the size or address, or cancel outright — once dispatched it becomes a return.
Whatever shows at checkout — displayed in the cart and again on the payment step before you confirm.
The contact page. Read and answered by a person, never a bot — we aim to reply within one to two business days.



