Worldwide Shipping
Secure delivery to available destinations around the world.
Maison Solani Customer Care
How can we help?
Whether you are tracking an order, choosing your perfect size or arranging a return, our Help Centre is here to make every step effortless.
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Shipping
Delivery times, tracking, customs and worldwide destinations.
View shipping information
Returns
Return conditions, refunds, exchanges and faulty items.
View returns information
Size Guide
Measurements, international conversions and personal fit advice.
Find your size
Orders & Payments
Order changes, payment methods, cancellations and promotions.
View order help
Product Care
Care instructions to keep every Maison Solani piece beautiful.
View care guide
Contact Us
Our customer care specialists are ready to assist you.
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Our services
Easy Returns
A clear and straightforward online return process.
Premium Care
Personal support before, during and after your purchase.
Secure Payments
Trusted payment methods displayed securely at checkout.
Frequently asked questions
How do I track my order?
Once your order has been dispatched, you will receive a confirmation
email containing your tracking information. Tracking may take up to
48 hours to become active.
Can I change or cancel my order?
Contact Customer Care as soon as possible. We cannot guarantee
changes once an order has entered processing or has been dispatched.
Which payment methods do you accept?
Available payment methods vary by destination and are displayed
securely during checkout.
Do you ship internationally?
Available destinations and delivery methods are shown at checkout.
International orders may be subject to customs duties or import taxes.
How long do refunds take?
After your return has been received and approved, we aim to process
eligible refunds within 5–7 business days. Your payment provider may
require additional processing time.
Can I exchange an item?
Direct exchanges are not guaranteed. Return the original item and
place a new order for your preferred size or colour, subject to availability.
My item arrived damaged. What should I do?
Contact Customer Care promptly with your order number and clear
photographs so our team can review the issue and provide the next steps.
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our Customer Care team.
Still need assistance?
Our Customer Care team is available to help with orders, delivery, returns, sizing and product enquiries.
Contact customer care