Customer care
Write to us
Every message is read and answered by a person, never by a bot. We aim to reply within one to two business days.
Other ways to reach us
Where is my order
Tracking is emailed the moment your parcel moves, and can take up to 48 hours to become active.
Track your orderReturns
30 days from delivery, unworn and with tags attached. Write to us and we will send the instructions.
Read the policySizing
Send us your bust, waist and hip measurements with the name of the piece and we will confirm the size before you order.
Size guideBefore you write
Dispatched in 1–2 working days, then an estimated 10–15 days. Partner-facility styles take 8–14 business days after dispatch.
Flat CAD $5.49 within Canada, free once you pass $89. The amount you see is the amount at checkout.
Yes — 30 days from delivery, unworn, unwashed, tags attached.
Write to us fast. If it hasn't been picked we can change the size or address, or cancel outright — once dispatched it becomes a return.