Maison Solani Customer Care
Contact us
From order updates and returns to sizing and styling advice, our Customer Care team is here to make your Maison Solani experience effortless.
Send an enquiry
Required fields are marked with an asterisk. Please do not include full payment-card details or other sensitive information.
Before you contact us
Frequently asked questions
Where can I find my order number?
Your order number is included in your order confirmation email. It
usually begins with a number sign, for example #1001.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation
email containing your tracking link. Tracking may take up to 48
hours to become active.
Can I change or cancel my order?
Contact us as soon as possible. We cannot guarantee that an order
can be changed or cancelled after it has entered processing.
How do I report a faulty or incorrect item?
Select “Faulty or incorrect item” in the form and include your order
number, a description of the issue and clear photographs. Shopify's
standard contact form does not accept file attachments, so send
photographs by replying to our confirmation or directly by email.
Explore the Help Centre
Find instant information about shipping, returns, sizing, payments and product care without waiting for a reply.
Visit Help Centre